IT is About the People!
On thing I have found in the world, is that people are necessary. People are the root cause in everything we do. They are why we go to work. They are why we come home from work. Heck, we encounter many of them on the way to work --some of them not so nice! In the IT world, they are the doers. However it is important to understand the basic concepts in managing them. What is a technical person? Ask around and you will get answers ranging from, someone who can make their iPod work, works on the helpdesk, performs desktop support, defines IT rules and governance, IT Security personnel, System Administrators and System Engineers/Network Engineers. The list is tremendous. So why am I talking about this? Well how many times has your email gone down or blackberry acted up? Was it the machine or its software that failed? In most cases it the problem can be traced back to a person. The person didn't design the system with your needs in mind, or something as simple as not checking the system