What is IT? Well my idea of IT.....
Seems like this should be a simple question to answer, however it is not. Maybe we should ask ourselves what IT (Information Technology) isn’t. In my opinion IT is not desktop support, printer replacement, deployment teams, service desks, and project management teams. The first four (desktop support, printers, deployment, and helpdesk) are outputs or byproducts of IT and the latter is an input. The reason I bring this up (see previous blogs)? How many of you in the IT world are asked by friends and family “Can you fix my computer”? All you have to do is google the problem. No training required right? Frustrating huh? I will attempt to explain why this “break/fix computer guy/girl mentality dooms many an IT department. What is IT? In a nutshell, (my opinion of course) IT is about the applications, and the infrastructure required to deliver those applications, that support your company’s primary mission. Example, say you work at a hospital and your case management system goes down –your ...