J. Rhoads Research / formerly MobyApp

The Google-developed Android mobile operating system is an alternative to the Apple iPhone, Blackberry and Palm. Even though the Android operating system is relatively new to the market, the popularity of Android phones such as the Evo 4G, Droid Incredible and Motorola Droid suggests that these multitasking feature-rich smartphones are coming in line with what we want our mobile devices to be. Here's a roundup of some of the best Android smartphones on the market today. Motorola Droid For those who must have a physical keyboard, the Motorola Droid is definitely a phone to consider. Despite the fact that the phone has a slide out keyboard, the phone is still relatively thin; actually it is only marginally thicker than the iPhone 3G. The 5 megapixel camera and dual LED flash also allow the phone to take surprisingly good photos – considering that this is actually a phone. While you have to save apps to the phone's internal memory (512MB ROM and 256MB RAM), a memory card will stor...

What happened to customer service, more importantly good customer service? This morning on the way into work I had a conversation about Verizon’s customer service. My friend was very upset with how they have been handling her over the years. She was a loyal Blackberry user and she really used the heck out of those BBs . The problem was that batteries didn ’t hold a charge. Very odd for a BB –I wish my iPhone held a charge like a BB. So my friend called Verizon to replace the phone and they gave her the run around. She asks for a manager and is told by the customer service representative that a manager will call her back. The manager never does. My friend calls back and the vicious circle was afoot. Wow! Once upon a time, I worked for United Airlines and my job was working in huge call center. Whenever we had customers ask for a manager, we had someone to hand them off to. They were known a TSRs or technical service reps –they made a $1 more an hour! Hence you never speak to a real man...